ORLANDO, Fla. (AP) — Changes that Disney made to a popular program allowing qualifying disabled people to skip long lines at its California and Florida theme parks are being challenged in a federal lawsuit and shareholder proposal that seek to broaden eligibility.
The conflict surrounding Disney's Disability Access Service (DAS) highlights the company's struggle to accommodate disabled visitors while preventing misuse of the system. Some Disney fans believe that the company's new restrictions are excessive and question their right to define disability.
“This isn’t right. This isn’t what Walt and Roy would have wanted,” said Shannon Bonadurer, who was denied a pass for the disability program despite her medical condition requiring accommodations for heat.
Disney asserts its commitment to creating a positive experience for all visitors, especially those with disabilities. The DAS program, initiated in 2013 and modified recently due to increased demand, allows disabled guests to reserve rides online and bypass standard wait times.
Currently, the program's eligibility has been limited primarily to individuals with developmental disabilities, necessitating a video chat interview for pass requests. Critics, including Bonadurer, argue that this reduces access for many who require assistance.
The push for more inclusive policies comes as a shareholder proposal calls for an independent review of the program's criteria, claiming that it has contributed to decreased park attendance. Disney plans to contest this proposal, deeming it misrepresentative and disruptive.
As the lawsuit progresses, the outcome may impact future accommodations for those requiring additional support at Disney parks.
