The incident arose from an incorrect conversion of Eurocents to Norwegian kroner, where amounts meant to be divided were instead inflated. Norsk Tipping, which translates winnings into local currency, received complaints from players who had made plans based on the notifications. For instance, one woman in the midst of a home renovation believed she had won 1.2 million kroner (about $119,000) but received far less.

Following an emergency board meeting with the Ministry of Culture, Sagstuen stepped down, taking responsibility for the error. Despite her tenure only beginning in September, she acknowledged the breach of trust and the disappointment it caused among players. Culture Minister Lubna Jaffery emphasized that such mistakes are unacceptable and called for improvements in control procedures. Norsk Tipping has faced scrutiny for previous missteps and technical issues, leading to a cycle of criticism from both regulators and customers alike.