Amazon has announced it will stop supporting older Kindle models, prompting outrage from affected users. In emails sent to customers, Amazon expressed gratitude for their loyalty but stated that devices released in or before 2012 would no longer receive software updates starting May 20, 2026.
This move means that owners of older models like the Kindle Touch and certain Kindle Fire tablets won't be able to download new e-books, rendering their devices significantly less useful. The company argued that it has supported these models for many years, but it also offered discounts for customers who want to transition to newer devices.
Some users have taken to social media to express their frustration. One user shared their disappointment about their Kindle Touch, which they had effectively used since 2013, calling the obsolescence puzzling given the device's continued functionality.
Amazon explained that the cessation of support impacts a small percentage of users—around 3%—but estimates suggest this could amount to up to 2 million devices made obsolete, raising concerns about potential e-waste.
Affected models include the original Kindle from 2007, the Kindle Touch from 2011, and Kindle Fire tablets up to the 2012 version. Despite the lack of updates, users can still read previously downloaded e-books and access their Kindle library through mobile and desktop applications.
Kay Aaronricks, a 46-year-old Kindle user, expressed her sadness and concern about potentially losing access to a device that serves her well. She highlighted the practicality of her Kindle, especially for travel, while also voicing worries about the adverts on newer models altering the reading experience.
Tech analysts acknowledge Amazon's decision as understandable for security reasons concerning older devices, but they note the emotional and functional impact on loyal customers who find it challenging to replace functioning models with upgraded versions.
