Ricketson claims that upon discovering the website featuring explicit content, both she and her daughter were "horrified" by what they saw. She argues that Mattel lacked sufficient quality control, rendering the toys "unfit for their intended purpose." The mother is pursuing a class-action lawsuit seeking $5 million in damages for others affected in the U.S., as she asserts that she would not have purchased the doll had she been aware of the error prior to buying it.

While Mattel has recognized the misprint as an "unfortunate error" and has executed a recall of the dolls, Ricketson alleges that no refunds have been issued for consumers. The lawsuit also emphasizes claims of negligence, violation of consumer protection laws, and the lack of suitable measures to protect buyers from such incidents.

The Wicked dolls were launched as a tie-in to the film adaptation of the beloved Broadway musical that has garnered significant attention and commercial success since its release last month. As the legal proceedings progress, Mattel has yet to provide further comments on the matter but expresses regret over the mistake.

The case highlights the potential repercussions businesses can face when quality control lapses, especially when children’s products are involved.

As this story unfolds, it raises important questions about consumer trust and corporate responsibility, particularly in the toy industry.