American Airlines experienced a temporary halt in its flight services for about an hour on Tuesday due to a critical technical issue linked to its vendor systems, just ahead of Christmas Eve, one of the busiest travel days of the year. While the suspension was lifted by 13:00 GMT, delays of up to two hours were still reported at major US airports as the airline worked to get back on track.
American Airlines Halts Services Temporarily Due to Technical Issue
American Airlines Halts Services Temporarily Due to Technical Issue
American Airlines faces brief disruption in flight operations on a busy travel day due to a vendor-related technology problem.
The Federal Aviation Administration (FAA) confirmed that the nationwide disruption was caused by a “vendor technology issue” affecting systems essential for releasing flights. Following the incident, the airline assured passengers that "all hands are on deck" to address delays and get customers to their destinations promptly.
In a public apology, American Airlines acknowledged the inconvenience caused and committed to swift resolution, stating, "Our team is working diligently to get customers where they need to go as quickly as possible." Passenger feedback on social media highlighted experiences of being stranded on the tarmac and at gates, with some individuals directed to disembark. As recovery efforts continued, tracking website Flightradar24 showed normal flight operations resuming at various major hubs, though the ripple effects of the disruption were still being felt across the country.
This incident echoes a previous issue from July when American Airlines grounded flights nationwide due to communication difficulties stemming from a global IT failure linked to a software update from cybersecurity firm Crowdstrike.
In a public apology, American Airlines acknowledged the inconvenience caused and committed to swift resolution, stating, "Our team is working diligently to get customers where they need to go as quickly as possible." Passenger feedback on social media highlighted experiences of being stranded on the tarmac and at gates, with some individuals directed to disembark. As recovery efforts continued, tracking website Flightradar24 showed normal flight operations resuming at various major hubs, though the ripple effects of the disruption were still being felt across the country.
This incident echoes a previous issue from July when American Airlines grounded flights nationwide due to communication difficulties stemming from a global IT failure linked to a software update from cybersecurity firm Crowdstrike.
